EIDOS, Inc ONLINE PRIVACY STATEMENT
Last updated November
22, 2009
Welcome to Eidos!
OUR
PRIVACY COMMITMENT
Eidos, Inc., and its
subsidiaries and affiliates (collectively, "Eidos") respect the
privacy rights of our online visitors and recognizes the importance of
protecting all information that you may choose to share with us. To further
this commitment, we have adopted this Online Privacy Policy ("Privacy
Policy") to guide how we collect, store, and use the information you
provide us.
This Privacy Statement
and the certification seal shown on this page confirms that Eidos, Inc. is a
member in good standing of ESRB's Privacy
Online Program. ESRB's Privacy Online Program is designed to ensure that our
website's information disclosure practices are responsible and appropriate. To
protect your privacy, we have voluntarily undertaken this privacy initiative
and all of our websites have been reviewed and certified by ESRB Privacy Online
to meet established online information collection and use practices. As part of
this privacy program, we are subject to frequent audits of our websites and
other enforcement and accountability mechanisms administered independently by
the ESRB.
TABLE
OF CONTENTS
Q1.
What information does this Privacy Statement cover?
Q2. What types of personally identifiable information do we
collect about our guests?
Q3. How is your personally identifiable information used and
shared?
Q4. What choices do you have about the collection, use, and
sharing of your personally identifiable information?
Q5. What kinds of security measures do we take to safeguard
your personally identifiable information?
Q6. How can you update your personal information and
profile?
Q7. How can you ask questions, or send us comments, about
this Privacy Policy?
Q8. How will you know if we amend this Privacy Policy?
Q1. What information does this Privacy Statement cover?
This Privacy Policy
applies only to personal information collected on the websites where this
Privacy Policy is posted, and does not apply to any other information collected
by Eidos, Inc. through any other means.
This Privacy Policy
applies to use and sharing of personal information collected on and after the
date that this Privacy Policy is posted.
Please note that this
Privacy Policy applies only to information submitted and collected online, and
does not apply to information that may be collected by Eidos, Inc. offline.
This Privacy Policy applies only to websites maintained by Eidos, Inc., and not
to our international affiliates, or any websites maintained by other companies
or organizations to which we link. Eidos, Inc. is therefore not responsible for
the content or activities provided on those websites.
Finally, the terms of
this Privacy Policy are subject to all applicable laws.
Q2. What types of personally identifiable information do we
collect about our guests?
We don't require
personal information to access our website. However, if you prefer not to
disclose personal information, you will not be able to enjoy certain features
of our website. Personal information is information that identifies you and may
be used to contact you. To offer our guests certain features on our website, we
collect several types of personal information.
Children
We don't knowingly
collect personal information from children under 13. We take children's privacy
seriously, and encourage parents to play an active role in their children's
online experience at all times.
Information
You Provide to Us
All of the personal
information we receive comes directly from our guests. We collect personal
information from our guests to:
1.
register for our general and title
specific website
2.
subscribe to our newsletters
3.
join our message boards and forums
4.
participate in polls, surveys, and
questionnaires
5.
participate in contests,
sweepstakes, or other promotions
6.
use e-cards, wish lists, and
tell-a-friend features
7.
purchase a product at one of our
online stores
8.
receive customer or technical
support
9.
register a product
Typically, this
information includes:
1.
name
2.
email address
3.
telephone number
4.
shipping and billing address, and
5.
for those purchasing products
online, credit card information.
Additionally, we may
also collect other types of non-personal information (known as demographic
information) such as your age or date of birth, gender, hobbies, occupation,
platform preferences, and other game ownership and preferences. This
demographic information may be associated with your personal information.
Information
Collected Through Technology
We collect information
through technology to make our websites more interesting and useful to you. For
example, when you come to one of our websites, we collect your IP address. An
IP address is often associated with the portal through which you enter the
Internet, like your ISP (Internet service provider), your company, or your
university. Standing alone, your IP address is not personally identifiable. At
times, we also use IP addresses to collect information regarding the frequency
with which our guests visit various parts of our websites. We may combine this
information with personally identifiable information.
Cookies
Our websites also use
cookies. Cookies are pieces of information that a Website sends to your
computer while you are viewing the Website. We and other companies use cookies
for a variety of purposes. For example, when you return to one of our websites
after logging in, cookies provide information to the website so that the
website will remember who you are. You can choose to have your computer warn
you each time a cookie is being sent, or you can choose to turn off all
cookies. You can do this through your browser (like Netscape Navigator or
Internet Explorer) settings. Each browser is a little different, so look at
your browser Help menu to learn the correct way to modify your cookies. If you
turn cookies off, you won't have access to many features that make your web
experience smoother, like the features mentioned above, and some of our
services may not function properly.
Web
Beacons
Our websites use a
variety of technical methods for tracking purposes, including web beacons. Web
beacons are small pieces of data that are embedded in images on the pages of
websites. We also use these technical methods to analyze the traffic patterns
on our websites, such as the frequency with which our users visit various parts
of our websites. These technical methods may involve the transmission of
information either directly to us or to another party authorized by us to
collect information on our behalf. We also use these technical methods in HTML
e-mails that we send our guests to determine whether our guests have opened those
e-mails or clicked on links in those e-mails. The information from use of these
technical methods may be collected in a form that is personally identifiable.
Finally, once you've
clicked on an advertisement and have left our Websites, our Privacy Policy no
longer applies and you must read the privacy policy of the advertiser to see
how your personal information will be handled on their website.
Q3. How is your personally identifiable information used and
shared?
We don't share, sell,
or rent your personal information to third parties without your consent. We
will only collect information to the extent reasonably necessary to fulfill
your requests and our legitimate business objectives.
We may share or
disclose your information with your consent, such as when we engage certain
trusted third parties to perform functions and provide services to us that
require your consent and participation (for example, contests and sweepstakes,
etc., where you must take affirmative steps to participate). We may share your
personal information with these third parties, but only to the extent necessary
to perform these functions and provide such services, and only pursuant to
obligations mirroring the protections of this privacy policy.
Eidos,
Inc. Tools and Updates
Information collected
from those who voluntarily submit it to us is used to provide services like
newsletter subscription, updates on special events, game news, and email announcements
of interest to our users. If you register for access to our forums or message
boards, we will use your personal information to enable you to view and post
messages on the boards. However, you should understand that community forums,
blogs, and message boards are tools that allow you to communicate with members
of the online community. As such, whenever you give out personal information in
public areas, that information can be collected and used by people you don't
know.
Operational
Uses
We may also use your
personal information for other purposes such as "Operational Uses."
For example, we may use your information to send you administrative
communications either about your account with us or about features of our
websites, including any future changes to this Privacy Policy.
We occasionally use
other companies, agents, or contractors to perform services necessary to our
operations. For example, we have partnered with other companies for our sales
sites both physical product and digital downloads to process sales transactions
including the processing of credit cards. We also provide postal addresses to
the U.S. Post Office for delivery purposes. In the course of providing such
services, these companies may have contact with your personally identifying
information. These entities have agreed to securely store and maintain the
personal information received from us.
Aggregate
Information
Finally, we may take
your personally identifiable information and make it non-personally
identifiable, either by combining it with information about other individuals
(aggregating your information with information about other individuals), or by
removing characteristics (such as your name) that make the information
personally identifiable to you (de-personalizing your information). Given the
nature of this information, no restrictions apply under this Privacy Policy on
our right to aggregate or de-personalize your personal information, and we may
use and share in any way with third parties the resulting non-personally identifiable
information.
Business
Information
For practical reasons,
we treat personal information submitted to us in a business capacity different
from information we receive in a non-business capacity. Personal information
submitted to us in a business capacity (e.g. resumes, event sponsorship, etc.)
may be shared with third parties, depending on the nature of the inquiry.
Purchase
or Sale of Businesses
From time to time, we
may purchase a business or sell one or more of our businesses and your
personally identifiable information may be transferred as a part of the
purchase or sale. If we purchase a business, the personally identifiable
information received with that business would be treated in accordance with
this Privacy Policy, if it is practicable and permissible to do so. If we sell
a business, we will include provisions in the selling contract requiring the
purchaser to treat your personally identifiable information in the same manner
required by this Privacy Policy (including any amendments to this Privacy
Policy). The provisions of this paragraph will also apply if we are sold as
part of bankruptcy proceedings.
Disclosures
Required By Law and Disclosures to Help Protect the Security and Safety of Our
Websites and Others
We will disclose
personal information when we believe in good faith that such disclosures (a)
are required by law, including, for example, to comply with a court order or
subpoena, or (b) will help to: enforce our Terms of Use; enforce contest,
sweepstakes, promotions, and/or game rules; protect your safety or security,
including the safety and security of property that belongs to you; and/or,
protect the safety and security of our websites or third parties.
Q4. What choices do you have about the collection, use, and
sharing of your personally identifiable information?
Your
California Privacy Rights
Since 2005, California
Civil Code Section 1798.83 permits our customers who are California residents
to request certain information regarding our disclosure of personal information
to third parties for their direct marketing purposes. For inquires regarding
our disclosure policy, please write us:
Eidos, Inc.
Attn.: Privacy Policy Administrator
1300 Seaport Boulevard
Redwood City, CA 94063
(650) 421-7600
privacy@eidos.com
Q5. What kinds of security measures do we take to safeguard your
personally identifiable information?
The security of your
personal information is important to us. We have implemented technical,
administrative, and physical security measures to protect your personal
information from unauthorized access and improper use. We follow generally accepted
industry standards to protect the personal information submitted to us, both
during transmission and in storage. When you enter sensitive information on our
registration forms, we encrypt that information using 128-bit secure socket
layer technology (SSL).
From time to time, we
review our security procedures to consider appropriate new technology and
methods. However, please understand that, despite our best efforts, no security
measure is perfect or impenetrable and no method of transmission over the
Internet, or method of electronic storage is 100% secure. Therefore, while we
strive to use commercially reasonable means to protect your personal
information, we cannot guarantee its absolute security.
Q6. How can you update your personal information and profile?
You can access and
update the contact information you gave us during registration (that is, your
e-mail address or any other information that would directly enable us to contact
you), by accessing your online profile or emailing us at privacy@eidos.com
Q7. How can you ask questions, or send us comments, about this Privacy
Policy?
If you have questions
or wish to send us comments about this Privacy Policy, please send us an e-mail
us with your questions or comments to call or write us at:
Eidos, Inc.
Attn.: Privacy Policy Administrator
1300 Seaport Boulevard
Redwood City, CA 94063
(650) 421-7600
privacy@eidos.com
Please be assured that
any personal information that you provide in communications to the above email
and postal mail addresses will not be used to send you promotional materials,
unless you request it.
Eidos, Inc. is a
licensee of the ESRBs Privacy Online Program. If you believe that we have not
responded to your inquiry or your inquiry has not been satisfactorily
addressed, please contact ESRB at
ESRB
Attn.: Privacy Online Program
317 Madison Avenue, 22nd Floor
New York, NY 10017
privacy@esrb.org
Q8. How will you know if we amend this Privacy Policy?
We may amend this
Privacy Policy at any time. If we make any material changes in the way we
collect, use, or share your personal information, we will notify you by sending
you an email at the last email address that you provided us, or by prominently
posting notice of the changes on the websites covered by this Privacy Policy.
Any material changes to this Privacy Policy will be effective 30 days following
our dispatch of an email notice to you or 30 days following our posting of
notice of the changes on the Websites covered by this Privacy Policy.
Please note that, at
all times, you are responsible for updating your personal information to
provide us your current email address. If the last email address that you have
provided us is not valid, or for any other reason is not capable of delivering
to you the notice described above, our dispatch of the email containing such
notice will nonetheless constitute effective notice of the changes described in
the notice.
